Customer Care

Call us at +92-307-4447080

Welcome to Lajwanti! You are required to review these TERMS AND CONDITIONS before you may use the website. The TERMS AND CONDITIONS apply to your access and use of the website. By using this site, the user agrees to comply with all of the TERMS AND CONDITIONS hereof.

Lajwanti reserves the right to update or modify these TERMS AND CONDITIONS at any time without prior notice. Those changes will go into effect on the last updated date shown in the revised TERMS AND CONDITIONS. By continuing to use the website, you are agreeing to the revised TERMS AND CONDITIONS. For this reason, we encourage you to review these terms of use whenever you use our website.

ACCEPTABLE USE

You are responsible for any usage on lajwanti.com.pk done via your account. Our main aim is to generate a positive, valuable and harmless environment for all users. Thus, we disallow certain kinds of conduct that may be harmful to our users or to us. When you use the website, you may not:

• violate any regulation or law;

• violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;

• post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;

• send unsolicited or unauthorized advertising or commercial communications, such as spam;

• involve in harvesting, or participate in the use of software, containing spyware, designed to collect data from the website;

• transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;

• attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Web Site; or advocate, encourage, or assist any third party in doing any of the foregoing.

COLORS & PHOTOS

Regardless of our best efforts to accurately depict the colors and illustrations of the products, there may be insignificant discrepancy due to image reproduction, original photography or variation in the resolution setting of your computer & mobile screen brightness.

PRIVACY POLICY

We follow a confidential order and shipping procedure in which your personal data is solely used for a secured and straightforward order and shipping process. Furthermore, your personal data is treated with absolute confidentiality.

PRIVACY POLICY:

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.

PASSWORD AND SECURITY:

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

DAMAGE TO YOUR COMPUTER:

We have made and continue to make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your own responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

CONSENT:

By using our website, you hereby consent to our privacy policy and agree to the terms and conditions set out herein.

MODIFICATION:

We may amend or modify the products detailed, contents and/or the terms and conditions of this website and your access and use thereof as may be necessary from time to time.

INTELLECTUAL PROPERTY:

You acknowledge and agree that all copyright, software, designs, trademarks and other intellectual property and material rights relating our products and this website as detailed on this website shall remain at all times our property. All such intellectual property is protected by federal law. This intellectual property and content herein contained may be accessed by you for non-commercial purposes only. You are not permitted to copy, modify, publish, transfer, create from, commercially exploit otherwise use, in whole or in part, any software, products and/or services herein contained/detailed.

USE:

For further information, please contact sales@lajwanti.com.pk or Call +92-309-5555390

SHIPMENT:

Our shipping timing for orders DELIVERY within PAKISTAN will be 2 weeks or it will be informed on order confirmation, any delays will be informed accordingly, or if not informed it may be because of no communication (Email / Phone) working or defined and for INTERNATIONAL Customers’ delivery time will be 14-20 working days after the payment confirmation (Bank Transfer). There can be unexpected delivery delays due to custom clearance or may be any undefined reason. The delay can further go up to 5-6 working days or more. We are not responsible for any kind of delays nor if that delay is not informed to customer for Domestic or International customers who gave order using any kind of payment method.

DELIVERY CHARGES:

Delivery charges may vary depending on the type of products ordered and the location you select and cannot be refunded. We take no responsibility it there are any additional charges in terms of custom or duties charged by local authorities / Governments (Out of Pakistan). The custom charges have to be borne by the customer.

1. International customers can make payment through bank transfer. The order that you place is kept on hold for 36 hours after you receive a confirmation email / call from us about the order and payment details. If you plan to make payment after 36 hours of receiving the confirmation, please confirm it with us if the products that you have ordered are still in stock.

2. The Lajwanti Store(s) takes no guarantee of the products availability that you had ordered, if you are making the payment after the given timeframe. Though our efforts will be to process your initial order, but if any of the ordered products is out of stock you will be offered to choose any other product/design/color (within the same price range). We will not be held responsible if there are delays in delivery due to out of stock products.

3. If we get no confirmation from the customer, the order might be cancelled without any notification.

4. The International order is processed only after the international customer makes the payment.

5. The customers within Pakistan can place the order online with confirmation for payment upon delivery.

EXCHANGE POLICY:

An exchange will only occur in the unlikely situation that we have sent you a defective or incorrect item, and only in the even the purchased goods is unused and undamaged by the customer. All lawn sales, and custom orders are non-exchangeable.

RETURN POLICY:

All orders are final, and non-refundable, but you can exchange in an event where an incorrect item has been mailed to you. We can only exchange the purchased items subject to product and size availability. Any exchange/returns should be brought to our notice with one-week of the receipt. Any claims made afterwards would not be honored.

REFUND POLICY:

All sales are considered final. There are no monetary returns, but can be exchanged for products of equal or higher value.

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